Return Policy

At Paleaderma LLC, we understand that sometimes a product may not meet your expectations or may not be suitable for your skin. That's why we have a hassle-free return policy in place to ensure your satisfaction.

To initiate a return, simply contact our customer service team with your order number and the reason for the return. Our team will guide you through the return process and provide you with a return authorization number.

If you receive a damaged or defective product, please contact our customer service team within 48 hours of receiving the product. We will arrange for a replacement or refund, depending on your preference.

For hygiene reasons, we cannot accept returns on skincare products unless they are defective. If you have any concerns about a product, we recommend contacting our customer service team before opening or using it.

We strive to provide the highest quality skincare products and exceptional customer service. If you have any questions or need further assistance regarding our return policy, please don't hesitate to contact our customer service team. We are here to help!

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@paleaderma.com.